Shipping Policy

 

1. Order Processing Time

All our orders are processed and shipped out within 5 -10 business days.

After the order is shipped out and received by the carrier, we will update

Please allow 12 to 24 hours for the tracking information to update.you with a Tracking number with which you can follow your package and see the remaining shipping time.

2. Shipping Address Changes

If you would like to change the shipping address for your order, please contact us by email and include your new shipping address. Once the order is shipped, we can not alter the shipping address anymore.

3. Shipping Methods, Costs, and Delivery Times

Shipping costs are calculated during checkout based on weight, dimensions and
destination of the items in the order.

Shipping options by region:

The shipping methods and delivery times per region are represented by the following table:

 

Country or Region Standard Express (Business days)
USA 7-14 Business days 5 -10 Business days
Canada 7-14 Business days 5 -10 Business days
Europe 5-10 Business days 4 - 7 Business days
Australia 7-14 Business days 5 -10 Business days

 

Be aware that these delivery times can become longer in case your order is placed during busier periods such as near Christmas or New Year.

4. Shipping Restrictions

Sadly, we are unable to ship your order to a PO BOX or to a MILITARY ADDRESS

5. Packages Damaged, Lost, or Missing While in Transit

If you have a suspicion of your parcel being lost or missing while in Transit, please contact us by email at info@royalnumen.eu We can contact the delivery company to investigate the issue.

If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund.

If your package has arrived damaged, contact us and we will provide a replacement or refund as soon as possible.

6. Returns and Refunds

6.1 Return Due To Change of Mind

Royal Numen will happily accept returns due to change of mind as long as the request is received by us within 14 days of you receiving the item.

The item must be returned to us in the original packaging, unopened, and unused.

The return shipping costs will be paid by the customer. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund.

7. Warranty Returns

Royal Numen provides a 14 day warranty period.

If you would like to issue a warranty claim, the claim should be submitted within 14 days of you receiving the package.

The return shipping will be pre-paid for by the customer, however, we will reimburse you once the warranty claim is successful.

Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days.

For our full Returns and Refunds policy, we refer you to RETURNS AND REFUNDS POLICY

Customer Service

For questions, support, problems, or warranty claims, please contact us by email at info@royalnumen.eu

General Notice

DURING SALE SEASONS ORDERS MIGHT SUFFER A SLIGHT DELAY DUE TO AN EXCESSIVE AMOUNT OF ORDERS BEING FILLED OUT. ROYAL NUMEN WILL NOT BE HELD RESPONSIBLE FOR A DELAY IN SHIPMENT CAUSED BY WEATHER CONDITIONS, INTERNATIONAL CUSTOMS ISSUES OR ANY OTHER CIRCUMSTANCES BEYOND THE CONTROL OF ROYAL NUMEN.

ALL SHIPMENTS ARE ACCOMPANIED WITH AN INVOICE WITH THE EXACT DECLARED VALUE OF EACH ITEM IN EUROS. SALE AND DISCOUNTED ITEMS REFLECT DISCOUNTED PRICES. WORTH OF GOODS WILL BE PUBLICLY AVAILABLE ON THE PACKAGE’S INSERT FOR TAX REASONS ON ALL ORDERS.
ONCE ORDERS ARE SENT THEY CAN NO LONGER BE CANCELLED AND CHANGE OF DELIVERY ADDRESS IS NO LONGER POSSIBLE, PLEASE MAKE SURE TO FILL OUT A CORRECT ADDRESS WHEN CHECKING OUT. ONCE YOU RECEIVE YOUR PARCEL, YOU CAN ASK FOR THE RETURN OR EXCHANGE WITHIN 14 DAYS YOU (OR SOMEONE YOU NOMINATE, OTHER THAN A CARRIER) RECEIVED THE GOODS.

 

Contact Person
Contact Name: Gideon Ufomadu *General Manager
Address: Calle Laguna del Marquesado 11, A4, 21.  28021, Madrid.
Contact Email: info@royalnumen.eu
Telephone Number: +34 622 836 979
NIF: X9474028Y